Shopping Related
Shopping & Account
Can I buy multiple products in a single order?
Yes, you can add multiple products to your cart and place a single order. If the products are from different sellers, they may be shipped separately, but you will still complete the purchase in one transaction.
Can I club my orders from different sellers to be delivered together?
No, since different sellers fulfill their own orders, products from different sellers will be shipped separately. However, you can track all shipments from the ‘My Orders’ section in your account.
Can I edit my order after confirmation?
- Before shipping: You can modify or cancel your order by going to ‘My Orders’ and selecting the order you want to change.
- After shipping: Orders cannot be edited. However, you can refuse delivery and place a new order.
Can I leave items in my shopping bag for future purchase?
Yes, items added to your cart will remain there as long as they are in stock. However, prices and availability may change over time. To save items for later, consider adding them to your Wishlist.
Can I order a product that is Out of Stock?
No, you cannot purchase out-of-stock items. However, you can:
- Click ‘Notify Me’ on the product page to receive an alert when it’s back in stock.
- Check if similar products are available from other sellers.
Can I ship the products to an address that is different from my billing address?
Yes, you can enter a separate shipping address during checkout. Ensure the details are correct before placing your order.
Do I have to have an account to place an order at Toothmonk?
While you can browse products without an account, you need to sign up to place an order. Having an account allows you to:
- Track orders easily
- Save addresses for faster checkout
- Access exclusive deals and rewards
How do I know that my order is confirmed?
Once you place an order, you will receive:
- An order confirmation email with the order details
- An Whatsapp notification with the order ID
You can also check your order status in ‘My Orders’ on your Toothmonk account.
How do I place a Toothmonk order?
- Browse Products – Add items to your cart.
- Go to Checkout – Enter your shipping and billing details.
- Choose Payment Method – Pay via card, UPI, net banking, or COD.
- Confirm Order – Receive a confirmation email and tracking details.
How do I sign up for a Toothmonk account?
- Click on ‘Sign Up’ at the top of the homepage.
- Enter your name, email, and mobile number.
- Set a password and verify your phone number via OTP.
- Click ‘Create Account’ – You’re all set!
What are the benefits of signing up?
- Easy order tracking
- Faster checkout with saved addresses
- Exclusive deals, discounts, and rewards
- Access to ‘Refer and Earn’ benefits
- Personalized product recommendations
What does 'Out of Stock' mean?
‘Out of Stock’ means the product is currently unavailable for purchase. You can click ‘Notify Me’ to receive an alert when it becomes available again.
Why do I see different prices for the same product?
Prices may vary due to:
- Different sellers offering different rates
- Ongoing discounts or promotional offers
- Location-based pricing differences (taxes, shipping, etc.)
- You can compare seller options on the product page before making a purchase.
Gift Wrap & Payment
Can I do Cash on Delivery (COD) for a gift-wrapped order?
Yes, Cash on Delivery (COD) is available for gift-wrapped orders. However, COD eligibility depends on your location and the seller’s policies. You can check availability at checkout.
How can I place a gift wrap order?
To add gift wrapping to your order:
- Select the product(s) you wish to purchase.
- Proceed to checkout and look for the ‘Add Gift Wrap’ option.
- Choose gift wrap packaging and enter a personalized message (if applicable).
- Complete your payment and confirm your order.
How much do I have to pay for gift wrap orders?
Gift wrapping charges vary based on the product and packaging type. The cost will be displayed at checkout before you confirm the order. Typically, it ranges between ₹30 – ₹100 per item.
Product Quality & Warranty
Do the storage systems ensure that the quality of the products is intact?
Yes, Toothmonk follows strict storage guidelines to maintain product quality:
- All oral care products are stored in temperature-controlled environments.
- Hygienic and secure storage facilities prevent contamination or damage.
- Regular quality checks ensure products remain in optimal condition before shipping.
What about Warranty and Benefit claims of the Products?
- Warranty and benefits vary by brand and product type.
- If a product comes with a warranty, the details will be mentioned on the product page.
- For warranty claims, customers need to contact the manufacturer or seller directly, as per the warranty policy.
- Toothmonk assists in connecting customers with the respective brands for claim processing.
What measures does Toothmonk take to ensure the products are not damaged during delivery?
Toothmonk prioritizes safe and secure packaging to prevent damage:
- Products are packed in tamper-proof, impact-resistant packaging.
- Fragile items (e.g., mouthwash bottles, electronic toothbrushes) are wrapped with bubble wrap and extra cushioning.
- Reliable delivery partners ensure careful handling.
- In case of damage, customers can report the issue within the return window for assistance.
What measures does Toothmonk take to ensure the quality of products?
- Toothmonk works only with trusted brands and verified sellers to ensure genuine products.
- Products undergo quality checks before being listed.
- Expiry dates and packaging conditions are carefully reviewed.
- Feedback and ratings from customers help maintain high-quality standards.
- Any seller not meeting quality benchmarks is removed from the platform.