ToothMonk Oral Care

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Track Order
Customer support 24/7
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Order Related

Order Tracking & Delivery
How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order by logging into your Toothmonk account:

  1. Go to ‘My Orders’ under your account dashboard.

     

  2. Select the order you want to track.

     

Click on the ‘Track Order’ button to view real-time updates.

Delivery times vary depending on your location and the shipping method chosen:

  • Metro Cities: 2-4 business days
  • Tier 2 & 3 Cities: 4-6 business days
  • Remote Areas: 7-10 business days

     

We strive to deliver your order as quickly as possible.

If your order is delayed beyond the estimated delivery time:

  • Check the tracking link for updates.
  • Sometimes, delays occur due to unforeseen circumstances like weather or logistical issues.
  • If your order is significantly delayed or hasn’t been updated for more than 48 hours, please contact Toothmonk Customer Support with your order ID for assistance.

Address changes after order placement depend on the shipping status:

  • If your order is not yet shipped: You can update the address from the ‘My Orders’ section or contact customer support.
  • If your order is already shipped: Unfortunately, the address cannot be changed. However, you may try contacting the courier partner for possible redirection.

For urgent changes, reach out to Toothmonk Customer Support as soon as possible.

If your order could not be delivered:

  • The delivery agent will attempt one or two more times.
  • You may receive a call or message to reschedule the delivery.
  • If undelivered, the package will be returned to the seller, and a refund (if applicable) will be processed.
    You can also contact Toothmonk support to check for alternative delivery options.

If your order is not visible under ‘My Orders’, possible reasons include:

  • A technical delay in updating the order status.
  • You may have logged in with a different account than the one used for the purchase.
  • The order may have been cancelled due to payment failure or other issues.

Try refreshing the page, checking your email for confirmation, or contacting Toothmonk Support for assistance.

Shipping & Delivery
‘Invalid Pincode’ Message

If you see an ‘Invalid Pincode’ message while placing an order, it means:

  • Our delivery partners do not currently service your location.
  • There might be a temporary restriction due to local regulations.

Try entering an alternative address or check back later. If you believe this is an error, contact Toothmonk Customer Support for assistance.

No, there are no hidden charges. The price you see at checkout is final and includes all applicable taxes. However, delivery charges may apply based on your location and order value. Any additional fees, such as Octroi (if applicable), will be clearly mentioned before you confirm the order.

Once your order is confirmed:

  1. It is processed and packed by the seller.
  2. The package is handed over to our delivery partner.
  3. You receive a tracking link via whatsapp and email.
  4. The delivery partner attempts delivery to your specified address.

If you are unavailable, they will attempt redelivery or contact you for further instructions.

No, Toothmonk is an online marketplace for oral care products. All purchases and customer support services are managed digitally through our website and app.

Toothmonk ensures secure and hygienic packaging for all products.

  • Products are sealed in tamper-proof packaging.
  • Fragile items (e.g., glass bottles or electronic devices) are packed with extra cushioning.
  • Toothpaste, mouthwash, and dental accessories are wrapped securely to prevent leakage or damage.
    If you receive a damaged package, contact Toothmonk Customer Support immediately.

If your order contains multiple items from different sellers or warehouses, they may be shipped separately.

  • You will receive a separate tracking link for each shipment.
  • Delivery dates for each package may vary.
    No additional shipping charges will apply for multiple shipments.
  • We ship across India with reliable logistics partners.
  • Orders are dispatched within 24-48 hours of confirmation.
  • Customers receive real-time tracking updates.
  • Shipping charges (if applicable) are displayed at checkout.

For more details, visit our Shipping Policy Page.

Toothmonk ships across India, covering most pin codes. However, some remote locations may have limited serviceability. You can check availability by entering your pin code on the product page.

Delivery charges depend on factors such as:

  • Your location
  • The seller’s shipping policy
  • The total order value (some orders may qualify for free shipping)
    Any applicable delivery charges are displayed at checkout before you confirm your order.
Return & Refund
Can I return a Personal Care Appliance that I bought on Toothmonk?

Yes, personal care appliances (such as electric toothbrushes, water flossers, or oral irrigators) can be returned only if:

  • The product is unused, unopened, and in original packaging.
  • It is defective or damaged upon arrival.
    The return request is placed within the return window specified on the product page.

Certain hygiene-related items may not be eligible for return. Please check the return policy for each product before purchasing.

Yes, if your order contains multiple items, you can return specific products instead of the entire order. Go to ‘My Orders’ → Select the item → Click ‘Return’ and follow the process.

You can track your return status by:

  • Visiting ‘My Orders’ and selecting the item you returned.
  • Checking the email/SMS notifications for return updates.
    Contacting Toothmonk Support if you need further assistance.

To initiate a return:

  1. Go to ‘My Orders’ and select the item you want to return.
  2. Click ‘Return’ and choose the reason for the return.
  3. Select your preferred return method (pickup or self-ship).
    Follow the instructions to pack the item securely and return it.
  • Prepaid Orders: Refunds are credited to the original payment method (bank account, UPI, credit/debit card) within 5-7 business days after return approval.
  • Cash on Delivery (COD) Orders: Refunds are processed via bank transfer or Toothmonk Wallet within 7-10 business days.

If you receive a damaged, defective, or incorrect item:

  • Report the issue within 48 hours of delivery.
  • Upload clear images/videos of the product on the return request page.
  • Choose a refund or replacement.

The product will be picked up, and a refund/replacement will be processed after verification.

  • Returns are accepted for eligible products within the specified return period.
  • Some items (such as hygiene-based personal care products) may not be returnable.
  • Products must be unused, undamaged, and in original packaging to qualify for a return.

Refunds are processed after a successful quality check.

Once the returned product passes the quality check:

  • Refunds for prepaid orders take 5-7 business days.
  • COD order refunds (via bank transfer or Toothmonk Wallet) take 7-10 business days.
  • If you choose a replacement, the new product will be shipped once the return is processed.
Order Cancellation & Refund
Are there any cancellation charges?

No, Toothmonk does not charge any cancellation fees for orders canceled before they are shipped. However, once the order has been shipped, cancellation may not be possible, and you may need to initiate a return after receiving the product.

  • Orders can be canceled before they are shipped without any charges.
  • If the order has been shipped, cancellation is not possible, and customers must initiate a return after delivery.
  • Customized or hygiene-sensitive products may not be eligible for cancellation.
    Refunds for prepaid orders are processed after cancellation confirmation.
  1. Go to ‘My Orders’ in your Toothmonk account.
  2. Select the order you want to cancel.
  3. Click ‘Cancel Order’ and choose a reason.

Your refund (if applicable) will be processed immediately.

  • Once an order is shipped, it cannot be cancelled.
  • You can refuse the delivery when it arrives.
    If the order is delivered, you will need to initiate a return request under Toothmonk’s return policy.
  • Coupons & Discounts: If the order is canceled, any applied coupon codes will not be reissued.
  • Gift Cards & Reward Points: The amount used from a gift card or reward points will be refunded back to your Toothmonk Wallet for future use.
  • Partial Cancellations: If only part of the order is canceled, the discount will be adjusted accordingly.
  • Prepaid Orders (Credit/Debit Card, UPI, Net Banking): Refunds are processed within 5-7 business days.
  • Cash on Delivery (COD) Orders: If paid via COD and returned, refunds are issued via bank transfer or Toothmonk Wallet within 7-10 business days.
  • Gift Cards & Reward Points: The amount will be credited back to your Toothmonk Wallet immediately.
  • If the order is canceled before shipping, the full amount including shipping charges will be refunded.
  • If the order is shipped and refused upon delivery, only the product cost will be refunded, excluding shipping charges.

Once the returned product passes the quality check:

  • Refunds for prepaid orders take 5-7 business days.
  • COD order refunds (via bank transfer or Toothmonk Wallet) take 7-10 business days.
  • If you choose a replacement, the new product will be shipped once the return is processed.
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