Frequently Asked Questions
About Toothmonk
What is Toothmonk?
Toothmonk is India’s largest and most trusted oral care marketplace, offering expert-curated products, professional advice, and a seamless shopping experience to help you achieve a healthier smile.
Is Toothmonk a dentist-run platform?
Yes! Toothmonk is founded by dental professionals who ensure that all products and advice align with expert recommendations for the best oral care.
Memberships & Subscription
Does Toothmonk offer a membership program?
Yes! We offer an exclusive Toothmonk Membership that provides members with special discounts, priority support, early access to new launches, and personalized oral care recommendations.
How do I subscribe to Toothmonk Membership?
You can sign up for a membership on our Membership Page, select your plan, and complete the payment to unlock exclusive benefits.
What are the benefits of being a member?
- Exclusive Discounts on top oral care brands
- Early Access to sales and new product launches
- Personalized Recommendations from our dental experts
- Priority Customer Support for a seamless experience
- Free Samples & Special Gifts on select purchases
Is the membership auto-renewed?
Yes, our membership plan is auto-renewed annually/monthly, depending on your selected plan. You can manage or cancel your subscription anytime through your Account Settings.
Can I cancel my membership?
Yes, you can cancel your membership anytime through your account dashboard. However, cancellation will be effective at the end of your current billing cycle, and refunds are not provided for partial usage.
Orders & Shipping
How do I place an order?
Simply browse our collection, add products to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Do you offer COD (Cash on Delivery)?
Yes, we offer COD for select locations. You can check availability during checkout.
How long does shipping take?
Orders are usually delivered within 3-7 business days depending on your location. You’ll receive tracking details once your order is shipped.
Do you ship internationally?
Currently, we only ship within India, but stay tuned for updates on global shipping.
Returns & Refunds
What is your return policy?
We accept returns for unused, unopened products within 7 days of delivery. Please visit our Return Policy page for more details.
How do I request a refund?
If eligible, refunds are processed within 5-7 business days after we receive the returned product.
What if I receive a damaged or incorrect item?
Please contact our support team at hello@toothmonk.com with images of the product, and we’ll resolve it as soon as possible.
Oral Care & Product Queries
How do I choose the right oral care product?
Our Find Your Fit campaign and expert guides will help you pick the best products for your needs. You can also visit our ‘Ask an Expert’ page for personalized recommendations.
Are the products on Toothmonk dentist-approved?
Yes! We carefully curate products from trusted brands and ensure they meet high-quality standards recommended by dental professionals.
Do you sell prescription dental products?
No, we only offer over-the-counter oral care products. For prescription-based treatments, please consult your dentist.
Payments & Discounts
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and COD for eligible locations.
Are there any discounts or promotions?
Yes! We run seasonal sales, special discounts, and exclusive offers for our customers. Subscribe to our newsletter for updates.
Can I use multiple discount codes?
No, only one discount code can be applied per order.
Careers & Partnerships
How can I join the Toothmonk team?
We’re always looking for passionate individuals to join our growing team! Check out our Careers Page for current openings.
I have an oral care brand. Can I partner with Toothmonk?
Absolutely! We love collaborating with brands that share our mission. Visit our Partner with Us page to get started.
Contact Us
How can I reach customer support?
You can contact us at toothmonk@gmail.com or through our Contact Us page. Our team is happy to assist you!
Need more Help?
Still have unanswered questions? Don’t worry. Our experts are always there to help!